Refund Policy

Last updated 6 October 2026

We want you to be happy with your Lucky Meteor reading. Because readings are digital and delivered instantly, here's how refunds work.

When we'll refund you in full

• Your reading didn't load or there was a technical problem and we can't fix it for you.
• You were charged more than once for the same reading.
• You were charged but didn't receive your reading.

Mistakes in your details

If you entered the wrong date, time or place of birth, email us within 7 days of your purchase and we'll help you get a corrected reading.

Change of mind

Readings are digital content supplied immediately, so we can't usually refund simply because you've changed your mind once the reading has been shown, as explained in our Terms of Service. This doesn't affect your statutory rights.

How to ask for a refund

Email mercury@luckymeteor.ie within 14 days of your purchase, with:

• the email address you used to pay,
• the date of your purchase, and
• a short description of the problem.

We'll reply within 3 working days. Approved refunds go back to your original payment method through Stripe, and usually appear within 5 to 10 working days, depending on your bank.